EA support ir unikals...

[7:40:33 PM] ζ Luki$ ڥ: You are now ready to chat with Sandeep.
you:
Hi.
you:
Are you there?
Sandeep:
Thanks for contacting EA Help! My name is Sandeep how may I help you?
Sandeep:
Yes I am here.
Sandeep:
Please let me know your issue
you:
I've got problem with BF3
Sandeep:
Could you please be more specific about the issue?
you:
After like 10-15 min in game it kicks me out of game totally.
you:
With out any error
you:
just kick out like a snap.
you:
game stops or something.
Sandeep:
That must have been very frustrating for you.
you:
Little bit.
Sandeep:
Martin,let us try some basic trouble shooting steps.
you:
Ok lets see
you:
I am joining game normaly, playing it without any lagg
you:
but at some moment it stops working
you:
And its randomly.
you:
but average taking 10-15 min before it stops
you:
There isn't any troubleshoot at battlelog or error which I could read.
you:
Its same like you close any program, but I am not closing game he he
Sandeep:
Martin,Thank you for the information.
Sandeep:
Martin,Let us try to fix the problem by trouble shooting steps
you:
Ok.
Sandeep:
Try setting the Origin.exe, BF3.exe and your web browser .exe to "Run As Administrator".

you:
I did that.
Sandeep:
Make sure you aren’t blocking the game. Disable your security programs and run Origin as admin. If possible, add BF3 exe to use admin privileges to start.

you:
That too
Sandeep:
Which operating system (Windows XP, Windows 7 etc.) are you running on your computer?
you:
Windows 7 Enterprise.
Sandeep:
Thank you for the information.
Sandeep:
I would suggest that you try temporarily disabling any firewalls you have running on your system: - • Software firewalls can simply be turned off, usually by right clicking on the icons near your clock and selecting "Close" or "Exit". • Hardware firewalls should be bypassed by going from the computer directly to your modem, skipping any router you may have.

you:
I have been trying that.
you:
Still same problem
you:
I turned out even Kaspersky antivirus.
you:
Disabling programs, re-installing Battlefield and running as administrator were done
you:
Drivers are up-to-date
you:
And same problem on two different computers
you:
One got GTX 280 and second GTS 450 graphic cards.
Sandeep:
Thank you for the information.
Sandeep:
I would need some time to investigate this, please stay connected.
you:
Intel Core 2 Extreme QX6700
you:
If you need more specs just ask
you:
But I think its something related with latest game patch.
you:
Cause before it I did not face any problems.
Sandeep:
In this case try this step to Go into your Origin Client, right-click BF3, click Repair Install, and it will re-download and re-install the game with new patches and updates.

you:
As I mentioned before, I have done that.
you:
I think EA bug testers should try to look into this and check if it isn't a bug.
you:
So far it seems like it could be a server bug.
you:
Cause I can't tell server background error at game stopping time as player.
you:
Server probably should show why player got disconnected.
Sandeep:
Thank you for the information.
Sandeep:
Martin,I would need some time to investigate this, please stay connected.
you:
I'll go to smoke ok?
you:
I'll be back in a 5 min.
Sandeep:
All right
you:
I am back.
Sandeep:
Thank you for waiting. I really appreciate your patience.
you:
Don't worry.
you:
Take your time.
Sandeep:
Thank you for waiting. I really appreciate your patience.
Sandeep:
In this case try to uninstall the game completely from your system and then try to install the game at new admin mode and then try to play the game
Sandeep:
If the issue remain same you can contact us again

 

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